Returns & Exchanges

We want you to love your tonies® apparel as much as your favorite audio stories, which is why we offer a 30-day window for returns and exchanges on all unworn items. If your fit isn't quite right, we've made the process simple and stress-free to get you back to your adventures.

1

Start Your Return

Visit our online returns portal and enter your order number and zip code to initiate the process and select the items you wish to send back.

2

Print Your Label

Once your request is approved, we will email you a prepaid shipping label to print and attach to your return package.

3

Pack Your Items

Place your unworn, unwashed apparel with original tags still attached into the original shipping bag or a secure box of your choice.

4

Drop Off and Refund

Drop your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt at our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing