Frequently Asked Questions

Everything you need to know about your tonies® order.

How long does shipping take for my tonies® order?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for all items in their original packaging. Please ensure the security seal is intact to qualify for a full refund.

Are tonies® figurines safe for children?

Yes, all tonies® are made from high-quality, durable materials and meet rigorous safety standards for children ages 3 and up.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and select European markets. Please check our shipping page for a full list of supported countries.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna or Affirm.

How do I set up my Toniebox for the first time?

To get started, download the mytonies app or visit our website's setup page. You will need a 2.4GHz Wi-Fi connection and your Toniebox to complete the digital registration.